Channel Islands Financial Ombudsman — notes for pension providers

Whilst generally speaking trustees carrying on trust business in Guernsey are outside the Channel Islands Financial Ombudsman (CIFO’s) jurisdiction, trustees in Guernsey involved in pension schemes and anyone else providing a service that relates to the choice, establishment and operation of a pension scheme may be subject to CIFO’s jurisdiction (this is subject to some limited exceptions) in relation to eligible complainants.

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